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Go Assist Bournemouth
01202 XXX XXX Book a repair
Same-day & next-day We offer same-day and next-day appliance repair slots across Bournemouth and Poole.
1-year guarantee Premium Home Members receive a 1-year repair guarantee on every appliance job.
Local engineers Local Go Assist engineers who live and work in Bournemouth and the surrounding area.
National support Backed by Go Assist, one of the UK's leading home services companies.

Complaints Procedure

Go Assist Ltd (company number 08668025) is committed to resolving complaints fairly and promptly.

How to make a complaint

Contact us by email or post using the details on our Contact page. Please include your booking reference, a description of the issue, and your preferred resolution.

Our response timescales

  • Acknowledgement within 2 working days
  • Full response within 10 working days
  • If we need more time, we'll tell you why and give a revised date

Escalation

If you are not satisfied with our response, you may refer the matter to an independent dispute resolution service. Details available on request.

The Go Assist 1-Year Repair Guarantee

Premium Home Members receive a 1-year guarantee on every appliance repair. If the same fault returns, we come back — no extra call-out charge.

1-year guarantee applies to Premium Home Members only. Terms and conditions apply.

Learn about Premium Home Membership